Yarn are an online marketplace offering a unique variety of First Nations artwork products, from fashion and accessories to homewares, uniforms and much more. At the heart of our mission is a commitment to supporting First Nations artists and communities while sharing authentic artwork and Culture with people across Australia. Through our growing community and marketplace, we proudly showcase collaborating artists, support community organisations, and offer one of the largest collections of First Nations-designed products in the country. We’re so excited to have you on this journey with us!

Need help or have a question? We're here for you!

Email: customerservice@yarn.com.au
Phone: (07) 3506 2894

1) Our team is available to assist you Monday-Friday, 9 AM-4 PM AEST. If you contact us outside these hours, we’ll aim to respond within 24 hours.
2) If you’re unable to reach us via phone, please send a follow-up email. During busy periods, we may not always have the chance to follow up on missed calls or voicemails.

While we’re active on our socials, we can’t always guarantee a response to direct messages. For the quickest assistance with order related enquiries, please contact us via phone or email.

The name Yarn has a dual meaning. The first is in reference to yarn, the spun thread that many of our beautiful clothing and homewares are made of. The second meaning connects to the First Nations tradition of storytelling. To “have a yarn” means to “have a chat” - yarn is an informal English word used in Australia, England, and the USA. It is a word often associated with the telling of long rambling stories. Yarn closely connects to the unique stories that each of our featured artworks tell.

Our logo is designed by Aboriginal artist Holly Sanders, a proud Bundjalung woman. The centre concentric circles represent a meeting place, symbolising Yarn Marketplace, a place and a platform for First Nations owned brands and small businesses to grow and flourish. The surrounding U shaped symbols represent people and the First Nations artists, art centres, businesses, and community organisations which Yarn Marketplace helps to support and promote.

Yarn’s core mission is to provide a platform that supports First Nations artists, communities, organisations, creators and much more! Through sharing authentic artwork with a wider Australian community, we hope to help foster an appreciation of First Nations Culture and heritage. Through our growing marketplace, in-house facilities, and creative partnerships, we’re passionate about empowering First Nations talent and voices. You can read more about our mission and impact here.

No, Yarn is not Indigenous owned. However, our mission is centred on supporting First Nations artists and communities in everything we do. We’re proud to collaborate with incredible artists from across Australia and to partner with communities and organisations that create lasting positive impact. Our purpose is to celebrate and share authentic First Nations art and Culture with a broad Australian audience.

Yes we do, and it is our priority! Thanks to our amazing community, we are able to support a range of First Nations organisations, collaborating artists, and creators. Every purchase supports collaborating artists through royalties. We're also proud to support organisations through our Yarn Raise fundraising campaigns. Within our facilities, we place a strong focus on providing training and employment across many roles. Beyond our walls, we collaborate with talented First Nations photographers, models, ambassadors and more, celebrating creativity across everything we do.

Yes, we do. We're proud to collaborate with an incredible community of First Nations artists from across Australia. These partnerships allow us to showcase a large variety of artwork styles from all across the country, and it means every artwork you see is unique and authentic. Every collaboration is built on respect and celebration, ensuring artists are empowered to share their stories and creativity. Each of our collaborating artists are paid through royalties on every purchase of their products. You can find out more about our artists here.

You can learn about the artist and the story behind your product right on the product page, simply look under the Artwork Story and Artist Bio sections. You’ll also find a QR code on the swing tag or packaging of your product, so you can connect with the artist’s story wherever you are.

Yarn is proud to offer the largest range of First Nations artwork products in Australia, from clothing and accessories to stationery and homewares. We are also committed to Australian production through a range of products printed in-house in our Meanjin (Brisbane) facility, to help support local employment and training. Yarn's sibling company, Yarn Corporate, is also Australia's leading First Nations uniform and merchandise supplier. You can browse the extensive range of customisable products here.

Yes, absolutely! Through wearing authentic First Nations art created by collaborating artists, you show appreciation for stories and Culture. You also support their careers through royalties paid on every purchase you make. We believe through sharing wearable art, together we generate a wider audience and louder voice for First Nations Culture. Our goal is to create positive conversations and in turn, better the understanding of this nation’s proud history. We value that sharing of Culture leads to respect and the coming together of different communities, and in turn all Australians. Learn more here.

We sure do! Our warehouse features a shop where you can come to try on and browse our range. You are also able to place an order for collection from our warehouse. Our store is open to the public Monday-Friday, 9AM-4PM. 

Yarn Store
12 Breene Place
Morningside 4170
Brisbane QLD

Yes we do! These are delivered via email which can be easily forwarded to the recipient. Please ensure you input your email address correctly. Click here to purchase.

Joining our rewards program is free and easy! Head to our Rewards page, click ‘Join Now,’ and sign up with your email address or existing account. You’ll earn points every time you shop to use towards future orders.

Orders are dispatched from our Brisbane warehouse Monday-Friday during business hours. We are shut during Brisbane/QLD public holidays. We aim to send out your order as fast as possible, within 3 business days, although occasionally there are slight delays during campaigns and sale periods. We do appreciate your patience! Please refer to our shipping & returns page for more information.

Once your order has been shipped, you will receive an automated shipping confirmation email. Make sure you check your spam filters and junk mail if you can't locate it. If you still haven’t received your confirmation email it is likely that there was a typo in the email address you entered. Get in touch with our friendly customer service team and they will assist you.

Email: customerservice@yarn.com.au
Phone: (07) 3506 2894

You are welcome to return your items to us providing they have not been used, washed, or worn. You can read our full returns policy here.

- Returns are self paid.
- You cannot return free gifts and promotional items, except if the item is faulty upon receiving it.
- You must return your garments within 30 days of receiving your gear.
- Items need to be unwashed, unworn with the tags attached (you can of course try it on). Sorry, but if the garment shows signs of being worn we cannot accept them.

You may select from a refund or a store credit. We do not offer exchanges for loss prevention reasons. To lodge a return, head to our Returns Portal and follow the instructions.

We apologise if you have received a faulty item! We are sticklers for quality here at Yarn but mistakes sometimes happen. If you have received a faulty item, please reach out to our friendly customer service team with images of the fault and they will be more than happy to assist. 

Email: customerservice@yarn.com.au
Phone: (07) 3506 2894

Once your order has been processed and dispatched, you will receive a confirmation email with your order details. This email will include a tracking number and a link to your tracking page.

Tracking information may not be immediately available after your order is shipped. It can take up to one business day for the number to become active in the shipping company's system. If you don't see any updates right away, please be patient and check back later. 

We are sorry to hear you are yet to receive your order! If no one was home at the time of delivery, the carrier will either leave the package in a safe location, or take it to your closest post office or shipping depot. Unfortunately Yarn is not liable for parcels stolen upon delivery and we strongly recommend using a Parcel Collect or Parcel Locker address is you do not believe you will be home at the time of delivery. 

Be sure to check around your home and with neighbors/building management who may have collected the package for you. Please also check the shipping address of your order (in your order confirmation email) to confirm it has been sent to the right location.

If you still are unable to locate your package, please reach out to our team and we will be able to provide you with additional delivery information, or advise you to contact the carrier directly. 

Email: customerservice@yarn.com.au
Phone: (07) 3506 2894

We ship all orders through Shippit, a trusted delivery platform that partners with major Australian carriers like Australia Post, CouriersPlease, and Aramex. Shippit automatically selects the best courier for your delivery, ensuring fast and reliable service every time.

We cannot guarantee that we can cancel your order in all cases, but this can be done prior to your order being shipped. We recommend you triple check your cart and contact details prior to placing your order, but understand mistakes happen. Please reach out to our friendly customer service team immediately and they will be able to advise if your order can be cancelled. 

Email: customerservice@yarn.com.au
Phone: (07) 3506 2894

Please note that contacting us on multiple platforms may impact our chance at getting back to your enquiry in time.

We cannot guarantee we can amend your order in all cases, but this can be done prior to your order being processed in our warehouse. We recommend you triple check the items, sizes, and quantities in your order, but understand mistakes happen. Please reach out to our friendly customer service team immediately and they will be able to advise if your order can be amended. 

Email: customerservice@yarn.com.au
Phone: (07) 3506 2894

Please note that contacting us on multiple platforms may impact our chance at getting back to your enquiry in time. 

We cannot guarantee we can amend your shipping address in all cases, but this can be done prior to your order being dispatched. We recommend you triple check your shipping address, especially with express checkout methods (e.g PayPal), but understand mistakes happen. Please reach out to our friendly customer service team immediately and they will be able to advise if your address can be amended. You may also be able to redirect your order directly with the shipping company. 

Email: customerservice@yarn.com.au
Phone: (07) 3506 2894

Please note that contacting us on multiple platforms may impact our chance at getting back to your enquiry in time. 

When you purchase a pre-order item, it means that we do not have the stock on hand to ship immediately. The estimated dispatch date will be listed on the product page of any pre-order item. If your order includes both pre-order and in-stock items, they will be shipped together in one delivery once all items are available. This means your entire order will be held until the pre-order stock is ready to dispatch. If you'd like your in-stock items sooner, we recommend placing separate orders to ensure you receive them within our standard shipping timeframes.

No, we do not automatically split ship orders containing both pre-order and in-stock items because additional shipping costs apply. Please review the expected dispatch dates of pre-order items when making a purchase, as your order will be held until all items are ready. If you missed the estimated dispatch date while checking out, please contact us at customerservice@yarn.com.au for further assistance.

We at Yarn are a very multicultural group of individuals, composed of both First Nations and non-Indigenous team members, who design all products in-house here in Meanjin (Brisbane). In the process, we collaborate closely with First Nations artists, and the use and celebration of their authentic artworks is the foundation of our products and our mission.

We have heavily invested in Australian manufacturing and employment. We operate from state of the art print facilities here in Brisbane where we specialise in the design, decoration, and processing of select garments. These items include towels, tees, tote bags, mugs, and lots more! More complex garments are designed in-house but produced offshore in China.

Our manufacturing partner, a family-owned garment factory in China (workplace of 300 people), shares our drive to develop sustainable and ethical production, something we here at Yarn are very passionate about. The factory owner - a Chinese Australian couple - lived for a long time in Australia and continues to share this passion. In 2005, they moved back to China with the ambition of establishing a state of the art production facility there. We maintain a close relationship with our Chinese partner and visit regularly to ensure working and quality standards are met and fair conditions for the staff are guaranteed.

Unfortunately, this means there is no more in stock. If you want to be notified as soon as we restock this popular item, simply click on the out of stock size you want and follow the prompts! Once we restock this item, you will receive an email.

Please note this does not guarantee you will receive an item once restocked. Stock is sold on a first come, first served basis.

You can find a Size Guide on each product page. It includes detailed measurements and helpful tips to make sure you choose the right size. If you’re between sizes or unsure, we recommend reaching out to our team for personalised advice.

To apply a promo or discount code:

Proceed to checkout and enter your code in the 'Discount Code' field.

Click 'Apply' to see your new total before finalising your order.

Only one code can be used per order. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. Please also ensure your order qualifies for use of the code (i.e. minimum spend). 

We offer a range of secure payment options. You can use Express Checkout with PayPal, your Shop account, or Google Pay. These payment methods will prefill your contact and order details for a faster checkout. Please note that these methods will use the shipping address linked to these accounts, ensure these details are correct. 

Alternatively, on the the final payment page, you can also choose Afterpay, Zip Pay, or pay by credit or debit card.