We are a non-Indigenous owned business with 35 culturally diverse Indigenous and Non-Indigenous team members, based in Brisbane (Meanjin), land of the Yuggera and Turrbal peoples. We are driven by one mission: creating an inclusive marketplace for and in collaboration with the Indigenous community, to provide a platform for Indigenous business owners and artists to share their culture and unique stories with our customers. We are passionate about showcasing authentic Indigenous artwork and stories so that all Australians can develop an understanding and appreciation of First Nations culture.

We see Yarn as an opportunity to help Indigenous business owners and artists to build their businesses by being a part of our growth as a successful community marketplace. We offer Indigenous retail brands the opportunity to grow their business by sharing our reach (thousands of visits a month + over 150k followers on Facebook/Instagram), warehouse space, shipping system, marketing resources, market insights and general expertise to help build commercially successful businesses. We are proud of the incredible collaborations that have taken place so far, with over 12 different Indigenous owned businesses having joined us since our launch in January, 2021.

Another important part of what we do is collaborate with a growing number of Indigenous artists by creating beautiful apparel, accessories and homewares featuring their artworks and designs. Through this collaboration our artists build an additional income stream and are able to reach a large audience. Some of our artists have now been working with us for as long as 10 years and we are proud to be a part of their journeys.

We work together with Indigenous artists and businesses that are interested in building a long-term relationship with Yarn as a way of having a meaningful and reconciling impact on the community and Australian society.

Part of how we support the community is through working with a number of non-profit organisations. Every sale directly financially supports their significant work. Yarn supports each of our community partners with their current projects, events and daily work and keeps in regular communication. The team behind Yarn has already directed over $1.8 million to Indigenous community organisations, artists, models, training and employment in the last 3 years.

Our goal with Yarn goes beyond simply being another commercial operation. It is our mission to build opportunities and grow with our business partners and artists. We believe in developing a strong platform that can help overcome current boundaries and prejudices and create a broader understanding and appreciation of First Nations culture.

We believe that through sharing our commercial expertise and logistical infrastructure we can help Indigenous businesses and artists to increase their reach, commercial success and impact on Australian society in a significant way. Through spreading First Nations knowledge and understanding we hope to help build a more inclusive Australia. We intend to be a strong force of national reconciliation and to build a better society that we strongly believe can only be achieved together.

COVID-19 UPDATE: Australia Post has been experiencing some delays in these uncertain times, but are doing their best to ship your orders to you in time. We thank you for your patience!

STANDARD SHIPPING
Cost: $6.95 OR Free if order value over $150 (excl. International Shipping*).
Australian Standard Shipping is estimated 1-2 business days for dispatch, 1-5 business days (remote areas: 3-14 business days) for transit.

EXPRESS SHIPPING
Cost: $14.95 OR Free if order value over $250.
Australian Express Shipping is estimated 1 business day for dispatch, 1-3 business days for transit to Metropolitan areas or up to 5 business days for remote areas.

*INTERNATIONAL SHIPPING
Cost: Calculated at checkout by Australia Post.

DELIVERY PROCESS
We ship orders between Monday – Friday, during office hours. We are closed on public holidays. We aim to send out your orders as fast as possible. Occasionally there are slight delays, for example when we have released new collections. We do appreciate your patience. Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors made by these services. Once you have received your parcel, please open it with care. We cannot be liable for any items damaged during the opening of your parcel.

The Buyer Protection plan allows you to relax, knowing your Yarn products are covered from:

­- Life Mishaps
- General Wear and Tear
- Shrinkage, Colour Runs and Fading

We offer 12 month and 24 months options which can be purchased in the cart before proceeding to checkout. If you have taken out one of our care plans or would like to, use the following steps to claim your exchange;

1. Take out a 12 or 24 months plan for your order
2. Get in touch! If you need to make a claim, contact us via our live chat or give us a call on (07) 3506 2894
3. One of our customer service team will assess your claim and contact you back within 1-3 business days.
4. Just sit back and wait for your new item to arrive, free of charge!

Goods are considered to be Faulty when:

-The item/s arrive already damaged
-The default is disclosed within 2 months
-It is clear that the damage wasn't caused by the receiver

We strive for Quality here at yarn, however on the odd chance you do receive something faulty, please contact us via our live chat or give us a ring on (07) 3506 2894.

If you have purchased something and it doesn't quite meet your expectations, as long as:

- The items have not been worn or washed
- The tags are still attached
- The item was received no more than 45 days after the item was received

In the event that your order does not reach any of these credentials, Yarn reserves the right to not approve the return.

We will guarantee refunds if the goods you received:

- Are faulty
- Are unsafe or;
- Do not match the online description

If an Item has been damaged by you (the recipient), or has just suffered from general wear and tear over time, it is not considered eligible for a return unless the purchaser has elected to purchase the "Buyer Protection Plan."

If your order is eligible for a return (as stressed above), simply head over to our returns portal to send it back for a full refund or store credit at no cost to you! You just need to know the order number and the email you used to make the purchase to follow the prompts.