Yarn acknowledges the traditional custodians of country throughout Australia and recognises their continuing connection to land, waters, and community. We pay our respects to them and their cultures; and to Elders both past and present.
who we are and what we believe in
Another important part of what we do is collaborate with a growing number of Indigenous artists by creating beautiful apparel, accessories and homewares featuring their artworks and designs. Through this collaboration our artists build an additional income stream and are able to reach a large audience. Some of our artists have now been working with us for as long as 10 years and we are proud to be a part of their journeys.
Part of how we support the community is through working with a number of non-profit organisations. Every sale directly financially supports their significant work. Yarn supports each of our community partners with their current projects, events and daily work and keeps in regular communication. The team behind Yarn has already directed over $1.8 million to Indigenous community organisations, artists, models, training and employment in the last 3 years.
We believe that through sharing our commercial expertise and logistical infrastructure we can help Indigenous businesses and artists to increase their reach, commercial success and impact on Australian society in a significant way. Through spreading First Nations knowledge and understanding we hope to help build a more inclusive Australia. We intend to be a strong force of national reconciliation and to build a better society that we strongly believe can only be achieved together.
We want to show you off! Post a photo of any product purchased from Yarn and tag @yarn_marketplace to go into the draw to WIN a $100 gift card. Preview some of our favourite posts here.
Current orders to Victoria experiencing delays from up to 18 days for Standard Shipping, up to 8 days for Express Shipping.
Cost: $6.95 OR Free if order value over $150 (excl. International Shipping*).
Australian Standard Shipping is estimated 1-2 business days for dispatch, 1-5 business days (remote areas: 3-14 business days) for transit.
Current orders to Victoria experiencing delays from up to 18 days for Standard Shipping.
Cost: $14.95 OR Free if order value over $250.
Australian Express Shipping is estimated 1 business day for dispatch, 1-3 business days for transit to Metropolitan areas or up to 5 business days for remote areas.
Current orders to Victoria experiencing delays from up to 8 days for Express Shipping.
Cost: Calculated at checkout by Australia Post.
We ship orders between Monday – Friday, during office hours. We are closed on public holidays. We aim to send out your orders as fast as possible. Occasionally there are slight delays, for example when we have released new collections. We do appreciate your patience. Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors made by these services. Once you have received your parcel, please open it with care. We cannot be liable for any items damaged during the opening of your parcel.
- Life Mishaps
- General Wear and Tear
- Shrinkage, Colour Runs and Fading
We offer 12 month and 24 months options which can be purchased in the cart before proceeding to checkout. If you have taken out one of our care plans or would like to, use the following steps to claim your exchange;
1. Take out a 12 or 24 months plan for your order
2. Get in touch! If you need to make a claim, contact us via our live chat or give us a call on (07) 3506 2894
3. One of our customer service team will assess your claim and contact you back within 1-3 business days.
4. Just sit back and wait for your new item to arrive, free of charge!
-The item/s arrive already damaged
-The default is disclosed within 2 months
-It is clear that the damage wasn't caused by the receiver
We strive for Quality here at yarn, however on the odd chance you do receive something faulty, please contact us via our live chat or give us a ring on (07) 3506 2894.
- The items have not been worn or washed
- The tags are still attached
- The item was received no more than 45 days after the item was received
In the event that your order does not reach any of these credentials, Yarn reserves the right to not approve the return.
- Are faulty
- Are unsafe or;
- Do not match the online description
If an Item has been damaged by you (the recipient), or has just suffered from general wear and tear over time, it is not considered eligible for a return unless the purchaser has elected to purchase the "Buyer Protection Plan."
If your order is eligible for a return (as stressed above), simply head over to our returns portal to send it back for a full refund or store credit at no cost to you! You just need to know the order number and the email you used to make the purchase to follow the prompts.